Ordering FAQs
Q: When you say "half page" or "quarter page" what do you mean by "page"?
A. What we call a page has a finished size of 8.5 x 11. The most common
half page is 8.5 x 5.5, though a 4.25 x 11 is also considered a half page. See our template section for the most popular sizes.
Q: What is your turnaround time?
Jobs can be turned around as fast as 24 hours! Please contact your local Hotcards.com office
for specific information about deadlines and turnaround times. All Hotcards.com offices have different turnaround times for projects printed. If you
are not near a hotcards.com office, contact our headquarters
in Cleveland, Ohio at 216.241.4040.
Q: I need something changed, corrected, added, or taken off my artwork.
Can you do this for me?
A: We cannot make any alterations to your artwork, whatsoever, unless
you'd like it to become a design job. We offer award-winning graphic
design at very competitive prices and are always happy to take the
burden off a customer who's not a professional designer. Once a job
becomes a "design job" it must be viewed and approved by the customer before it is sent to press.
Q: I am not satisfied with the quality of my job, will you reprint my job?
A: Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Hotcards.com will not be responsible for design flaws on jobs not designed by Hotcards.com Design Team. Including but not limited to, typos, resolution issue or not enough bleed for cutting. Hotcards.com has the right to decide what is and what is not a manufacturing defect.