🔥 Artwork Requirements:

What are the recommended file formats?

PDF, JPG, JPEG, PSD, PNG, EPS, AI (Illustrator), ZIP, TAR, RAR, CDR, SVG, TIFF, TIF.

What are the artwork requirements?​

• Artwork must be CMYK (files submitted in RGB or other color profiles will be converted to CMYK and color shifts can occur)
• 300 dpi resolution
• 0.125" Bleed all the way around your artwork
• Do not use Transparencies or Overprint in your files (this will cause printing issues)
• Fonts must be embedded or outlined. A flattened PDF is preferred!

What is the maximum allowed file size to upload?

500 MB. If your file is larger than 500 MB, please contact The Customer Obsession Team for assistance.

Are there File Setup Templates available for download?

Yeppers! Please click the TEMPLATES tab on this page to download templates for your preferred design software.

🔥 About the Proofing Process: 

If you select "Review & Approve an Instant Online Proof"

By uploading your print artwork and choosing to review & approve an instant online proof, you confirm that the design is complete and ready for production. You will be able to preview your file exactly as it will layout in our print templates. Once approved, we will print the file exactly as provided, without modifications. Please ensure that all images, text, and design elements are correctly aligned and formatted. We are not responsible for errors, such as misspellings, color mismatches, or design flaws present in the file. Make sure to review your artwork thoroughly before submitting. All files must meet our specified resolution and size requirements for optimal print quality.

If you select "Print ASAP and AS-IS. My file is Perfect & Error-Free!"

By uploading your print artwork and choosing to print it as-is, you confirm that the design is complete and ready for production without reviewing an online proof, or waiting for a free PDF proof. We will print the file exactly as provided, without modifications. Please ensure that all images, text, and design elements are correctly aligned and formatted. We are not responsible for errors, such as misspellings, color mismatches, or design flaws present in the file. Make sure to review your artwork thoroughly before submitting. All files must meet our specified resolution and size requirements for optimal print quality.

If you select "Wait - I want to receive and approve a free PDF Proof"

First, what is a Free PDF Proof? A PDF proof is a document our team will create at your request, allowing you to verify elements such as trim lines, folding lines, and color accuracy before we proceed with printing your order. 

How long does it take to prepare my PDF Proof?  Once you request a PDF proof, it will typically be available within 24 hours of placing your order, or less. You'll receive an email notification when it's ready. To review and approve your proof, please visit Your Account so that we can move forward with processing your order.

Will requesting a PDF Proof delay my order? There is a possibility of delay. Any proofs approved before our cut-off time will enter production the same day. Approvals received after our cut-off time will be queued for the next business day.

What if I discover an issue in my PDF Proof? If you find any problems with your PDF Proof, you can reject it and request a revision, including any comments or instructions. Alternatively, you can upload a revised file. Our Customer Obsession Team is always available to assist you with any file-related queriers.

Do you correct spelling errors and other design errors in my artwork? We do NOT modify text or artwork. Our focus is solely on addressing print-related technical issues found in your file.