FAQs
- How do I check the Status of a Reprint?
- Do you accept checks?
- Do you charge Sales Tax?
- Do you offer proofs prior to printing?
- Do you offer Recycled Paper?
- Do you offer samples?
- Do you offer Green or Sustainable Printing?
- How do I check order status?
- How do I know your site is secure?
- How do I make changes to My Account?
- How does Hotcards help my business or organization?
- Lowest Price Guarantee
- How do I make changes to an Existing Order?
- Navigating the Hotcards website
- Reporting a Bug on Our Website
- Satisfaction Guarantee
- What is Hotcards Phone Number?
- What products and services does Hotcards offer?
- What type of Stocks and Coatings do you offer?
- What are Hotcards' Hours?
- Where is Hotcards located?
- Why is my order On Hold?
- Refund Policy
- Return Policy
- Creating a New Account
- Can you explain how the job statuses work?
- Exploring the Different Types of Printers, Presses, and Equipment Used in Printing
- Is a PDF a vector file?
- What are the top printed products in the world?
- What exactly is the Online Printing System?
- What is a CMYK file?
- What is a raster file?
- What is a vector file?
- What is an RGB file?
- What is Bundling and how does it work?
- What is Digital Printing?
- What is Large Format Printing?
- What is Offset Printing?
- What Is The Difference Between Embossed and Debossed?
- What is the difference between paper stock and card stock?
- What's the difference between glossy and matte paper stock?
- Can I send my jobs with borders?
- Do you guarantee colors?
- Do you provide shrink wrapping?
- How can Pantone colors affect the way my job prints?
- How do I create a dieline or cut file for a custom shape order?
- Should I include guidelines, crop marks or trim marks?
- Should I submit a proof or sample file?
- What color mode should I send my files?
- What is rich black and how can I get it?
- Can I place a custom order?
- Difficulty Uploading File
- Do You Print Custom Sizes?
- How do I access my saved designs?
- How is my price calculated?
- Upload Help
- What do I do if there is a problem with my order?
- What happens after I place my order?
- What is the proper method for exporting a .pdf file?
- How do I setup a Spot UV job?
- What printing method do you use?
- What type of files can I send?
- What's the smallest size font I can use in my Raised Spot UV artwork?
- Why does my business card crack around the edges?
- Why is there cracking on my scoring job?
- File Prep & Artwork Templates
- How do I reorder a product?
- How should I set up my bleed?
- What is the recommended file setup to ensure accurate rotation?
- What is the Turnaround Time for My Order?
- Changing Your File After Submission
- Reviewing & Approving Proofs
- What You See on Your Screen vs. What is Printed
- Cancellation Policy
- What are Tabs?
- What are postage rates?
- Can I change my Run Size after I upload my mailing list?
- Can I download the clean list?
- Can I provide additional columns not listed in the template?
- Can I submit additional mailing lists?
- Can we use our own permit instead of Hotcards?
- Does Hotcards offer Direct Mailing for non-profit organizations?
- How do I choose where to mail my EDDM Full Service order?
- How do I design my artwork to meet USPS requirements?
- How do I get started with EDDM?
- How do I set up my EDDM files?
- How do I set up my mailing list?
- How do I set up the indicia for my EDDM artwork?
- If I added my CRID number, does this mean it was verified?
- How can I adjust the number of homes and-or businesses I've selected for EDDM?
- What are Direct Mailing Services?
- What are the charges for mailing services?
- What are the minimum pieces required for Direct Mail?
- What class of mail is offered?
- What happens to the remainders or extras of an order?
- What is EDDM Full Service?
- What is Every Door Direct Mail or EDDM?
- What is included in Direct Mail service?
- What is political when I select First Class and Standard postage class?
- What is the difference between EDDM Print Only and EDDM Full Service?
- What is the turnaround time for Direct Mail?
- What type of file can I upload for the mailing list?
- What type of paper stock and sizes are available to order for Direct Mail?
- Will I be able to change the postage class after adding the order to my shopping cart?
- Will I be able to see physical samples of the printed job?
- Purchasing a Mailing List
- Are delivery dates guaranteed?
- Calculating Shipping Cost
- Can Hotcards blind ship a package to my customer?
- Can I pick up my order?
- Can I use my own shipping account?
- Changing the Shipping Address of Your Order
- Delivery Not Received
- Does Hotcards Ship to PO Box addresses?
- How does Hotcards ship products?
- Invalid or Undeliverable Address
- Tracking a Shipment
- What are your Shipping Speeds?
- What is the cost of shipping?
- What type of shipping service does Hotcards use?
- When will my order be delivered?
- When will my order ship?
- How Shipping Works