[HotHelp] Return Policy

At Hotcards, we take pride in delivering quality printed and promotional products tailored to your needs. Due to the nature of our products, returns are generally not accepted unless there is a defect or error directly attributable to our production process. If you believe your product has a defect, please contact our Customer Obsession Team within 5 business days of receiving your order, providing detailed photos and a description of the issue.

For returns not related to defects or errors, requests will be reviewed on a case-by-case basis. While we cannot always accept returns for products that are 100% correct (customized printing is nearly impossible to restock and resell!), we value your business and will work with you to find a satisfactory solution, such as a partial refund, reprint, or credit towards future orders.