[HotHelp] Satisfaction Guarantee

We’re obsessed with our customers – and this is how we prove it...

Hotcards doesn’t just pay lip service to having “satisfied” customers – we actually ensure it! That’s why we offer a 100% satisfaction guarantee. If you are unhappy with your Hotcards order for any reason related to an error in the manufacturing process – we’re going to make it right.

Whether that means reprinting your order, discounting it, covering the shipping charges, or completely refunding you – Hotcards is obsessed with making sure you are 100% in love with your order!

Simply contact one of our incredible Customer Obsession Team members within 5 business days of receiving your order and describe your issue. From there, we’ll set out to fix it!

Please note, we are unable to discount, refund or reprint any orders after 5 business days of your receipt of the order.