[HotHelp] What do I do if there is a problem with my order?

Please live chat us, or send an email to support@hotcards.com with all the necessary information and as much detail as possible. Allow us 1-2 business days to review your request.

In some cases, we may ask you to return the product, which will be determined on a case-by-case basis. Failure to return the product, if requested, will result in your claim being rejected.

Please note that you have a 5 business day window to reach out to us after receiving your order.