Hotcards.com values the privacy of our customers. Any of the following personal information that may be made available to Hotcards.com when browsing, navigating or ordering products from our Web site shall be kept confidential:
First and last name
Company, home, postal or other physical address
Other contact information including telephone number, fax number, email address, and other similar information
Title or position in a company or an organization
Credit Card Information
Any other information needed to provide a service you requested.
Examples of scenarios where our customers provide their personal information are shown below:
Opening or closing a Hotcards.com account.
Placing an order
Requesting product support.
Sending an E-Card
Participating in an online survey.
Requesting inclusion in an email or other mailing list.
Submitting an entry for a contest or other promotions.
Applying for a job.
Submitting personal information to Hotcards.com for any other reason.
Logging in to our Web site, thus requiring a user name and/or a password.
Any other business-related reason.
Hotcards.com may also receive personal information from our business partners, third-party service providers, vendors and suppliers or your trade and bank references, under acceptable privacy practices consistent with applicable laws.
Hotcards.com provides you the opportunity to agree or decline to give your personal information via the Internet. The company will inform you of the purpose for the collection. Hotcards.com does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled Information Sharing and Disclosure below. If you choose to provide us with your personal information, we may transfer that information, within Hotcards.com or to a third party service provider.
Domain Information Collection
Hotcards.com also collects domain information to enable us to analyze how our visitors use this site. This data enables us to become more familiar with which customers visit our site, how often they visit, and what parts of the site they visit most often. Hotcards.com uses this information to improve its Web-based offerings. This information is collected automatically and requires no action on your part.
Some pages on this site may use "cookies" - small files that the site places on your hard drive for identification purposes. A cookie file can contain information such as a user ID to track the pages visited, but the only personal information a cookie can contain is information you supply yourself. These files are used for site registration and customization the next time you visit us.
Information Sharing and Disclosure
Your personal information is never shared outside Hotcards.com without your permission, except under conditions listed below:
Consenting to share your information to a third party service provider working on our behalf to serve you.
Requiring us to provide you with a product or service.
Requesting up-to-date product announcements, special offers or other information from Hotcards.com or business partners.
If you receive unwanted marketing materials from any of our business partners, please let them know that you wish to be removed from their contact list.
Hotcards.com strives to protect your personal information by using 128bit encryption technology; however, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Protecting the Privacy of Children
Children under 13 years old are not the target audience for our Web site. To protect their privacy, Hotcards.com prohibits the solicitation of personal information from these children.
Links to Third Party Sites
This Web site does not contain links to other sites. Hotcards.com does not share your personal information with those Web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Credit Cards Transactions
Hotcards.com uses 128bit encryption technology using Secure Socket Layers (SSL) while transfering sensitive information from our Web site to the server and vice versa. Hotcards.com will not request to provide your credit card information anywhere else, except while ordering a product.
If your credit card was invalid, a customer service representative will not call you, instead we will update the information on your account pages. You will then be asked to call customer service. We urge you to not provide your credit card information to any unauthorized person.
Hotcards.com reserves the right to change, modify or update this policy at any time without notice. Any substantial changes in the way we use your personal information will be posted on this site.
How to Opt Out
If you wish to unsubscribe from any future communications, please contact us at firstname.lastname@example.org and we will remove your name from the communications list.
Certain individuals are afforded rights under General Data Protection Regulation (GDPR) of the European Union. Those rights are as follows:
You have the Right of Access to any data collected that pertains to you. You may access any data collected that pertains to you by logging in to your account at Hotcards.com and going to "My Profile".
You have the Right to Rectifications regarding any data collected that pertains to you. You may rectify any data collected that pertains to you by logging in to your account at Hotcards.com and going to "My Profile".
You have the Right of Erasure of any data collected that pertains to you. You may request the erasure of any data collected that pertains to you by contacting Hotcards.com via email at support@Hotcards.com.
You have the Right to Restrict Processing of any data collected that pertains to you. You may request the the restriction of processing of any data collected that pertains to you by contacting Hotcards.com via email at support@Hotcards.com.
You have the Right of Portability to any data collected that pertains to you. You may exercise your right to the portability of any data collected that pertains to you by contacting Hotcards.com via email at support@Hotcards.com.
You have the Right to Object to any data collected that pertains to you. You may exercise your right to object to any data collected that pertains to you by contacting Hotcards.com via email at support@Hotcards.com.
In addition, if you are unable to exercise your rights by contacting us via email, or by logging into your account at Hotcards.com, you may exercise your rights by contacting us by telephone at 1-216-241-4040 and making a verbal request by speaking with a representative. In the case of a verbal request, your request will be documented via email and submitted for record keeping purposes to support@Hotcards.com.
Continued use of the services provided by Hotcards.com implies consent to keep and process data collected that pertains to you.
Hotcards.com will only process data shared with us which includes contact information, shipping details, payment information and artwork. This is information is not shared with any third party except for name and email maintained in Mail Chimp as our email providers, payment information that is submitted to Stripe for payment processing, and courier services (USPS, FedEx and UPS) for the delivery of orders.
There is no data expiry for contact information, shipping details and payment information. Artwork submitted for print however is kept for the purpose of reprints or reorder for at least 90 days before being deleted from our systems.
Need help using our site?
Everything you need to know about setting up and using your Hotcards account
MY HOTCARDS ORDERS
All the behind the scene details about pre-existing orders
PLACING AN ORDER
Everything and anything you could want to know about placing an order!
We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.
Checkout these options for more information on mailing your postcards or brochures through Hotcards!
APPAREL AND PROMO
Checkout these options for more information on your Apparel and Promo Order Through Hotcards!
- Apparel Print Templates
- What File Types can I submit for Apparel and Promo Orders?
- Can you help with my design?
- Protected Imagery
- What Is Process Printing?
- How can I print designs with photos?
- Specialty Inks
- How do I access my saved designs?
- How is my price calculated?
- Can I get a sample?
- How do I order my design with different products, colors or styles?
- What happens after my order is placed?
- Important design review information
- Keeping your order on schedule
- Image redraw and recreation
- Resolution and DPI for Apparel and Promotional Products Orders
- When will I recieve my Apparel or Promo Order?
- Turnaround time
- Next day Promo Orders
- Can I supply my own garments or promo products for printing?
- How many ink colors will I need to reproduce my image?
- What is your maximum size for apparel printing?
- Can I print sizing and care instructions on the inside collar of my garment?
- Where can I find a sizing chart for a garment?