Reviewing Order History
To review the status of any of your Hotcards orders, navigate to the user icon in the right corner and select “Order Status” from the menu. This will show a complete list of all orders submitted under the account you are logged into. Select an order number to see additional details about that job.
To review your payment history, navigate to the “Order Status” page and select any order number to view additional details and payment information regarding the job. We will also send a sales receipt to the email address associated with your account as soon as your online order has been submitted. For additional invoice or payment information, please contact our accounting department at firstname.lastname@example.org or 216-241-4040.
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Everything you need to know about setting up and using your Hotcards account
MY HOTCARDS ORDERS
All the behind the scene details about pre-existing orders
PLACING AN ORDER
Everything and anything you could want to know about placing an order!
We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.
Checkout these options for more information on mailing your postcards or brochures through Hotcards!
APPAREL AND PROMO
Checkout these options for more information on your Apparel and Promo Order Through Hotcards!
- Apparel Print Templates
- What File Types can I submit for Apparel and Promo Orders?
- Can you help with my design?
- Protected Imagery
- What Is Process Printing?
- How can I print designs with photos?
- Specialty Inks
- How do I access my saved designs?
- How is my price calculated?
- Can I get a sample?
- How do I order my design with different products, colors or styles?
- What happens after my order is placed?
- Important design review information
- Keeping your order on schedule
- Image redraw and recreation
- Resolution and DPI for Apparel and Promotional Products Orders
- When will I recieve my Apparel or Promo Order?
- Turnaround time
- Next day Promo Orders
- Can I supply my own garments or promo products for printing?
- How many ink colors will I need to reproduce my image?
- What is your maximum size for apparel printing?
- Can I print sizing and care instructions on the inside collar of my garment?
- Where can I find a sizing chart for a garment?