We’re obsessed with our customers – and this is how we prove it.
Hotcards doesn’t just pay lip service to having “satisfied” customers – we actually ensure it! That’s why we offer a 100% satisfaction guarantee. If you are unhappy with your Hotcards order for any reason – we’re going to make it right.
Whether that means reprinting your order, discounting it, covering the shipping charges, or completely refunding you – Hotcards is obsessed with making sure you are 100% in love with your order!
Simply contact one of our incredible Customer Obsession Team members within 5 business days of receiving your order and describe your issue. From there, we’ll set out to fix it!
Please note, we are unable to discount, refund or reprint any orders after 5 business days of your receipt of the order.
Need help using our site?
Everything you need to know about setting up and using your Hotcards account
MY HOTCARDS ORDERS
All the behind the scene details about pre-existing orders
PLACING AN ORDER
Everything and anything you could want to know about placing an order!
We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.
Checkout these options for more information on mailing your postcards or brochures through Hotcards!
APPAREL AND PROMO
Checkout these options for more information on your Apparel and Promo Order Through Hotcards!
- Apparel Print Templates
- What File Types can I submit for Apparel and Promo Orders?
- Can you help with my design?
- Protected Imagery
- What Is Process Printing?
- How can I print designs with photos?
- Specialty Inks
- How do I access my saved designs?
- How is my price calculated?
- Can I get a sample?
- How do I order my design with different products, colors or styles?
- What happens after my order is placed?
- Important design review information
- Keeping your order on schedule
- Image redraw and recreation
- Resolution and DPI for Apparel and Promotional Products Orders
- When will I recieve my Apparel or Promo Order?
- Turnaround time
- Next day Promo Orders
- Can I supply my own garments or promo products for printing?
- How many ink colors will I need to reproduce my image?
- What is your maximum size for apparel printing?
- Can I print sizing and care instructions on the inside collar of my garment?
- Where can I find a sizing chart for a garment?