We’re obsessed with our customers – and this is how we prove it.
Hotcards doesn’t just pay lip service to having “satisfied” customers – we actually ensure it! That’s why we offer a 100% satisfaction guarantee. If you are unhappy with your Hotcards order for any reason – we’re going to make it right.
Whether that means reprinting your order, discounting it, covering the shipping charges, or completely refunding you – Hotcards is obsessed with making sure you are 100% in love with your order!
Simply contact one of our incredible Customer Obsession Team members and describe your issue. From there, we’ll set out to fix it!
Need help using our site?
Everything you need to know about setting up and using your Hotcards account
MY HOTCARDS ORDERS
All the behind the scene details about pre-existing orders
PLACING AN ORDER
Everything and anything you could want to know about placing an order!
We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.