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Need help using our site?

Browse our knowledge base for answers to common questions while placing your print order

MY ACCOUNT

Everything you need to know about setting up and using your Hotcards account

Creating a New Account
Logging In
Resetting Your Password
Reseller Program

MY HOTCARDS ORDERS

All the behind the scene details about pre-existing orders

Checking Order Status
Reviewing & Approving Proofs
Turn Around Time
Reviewing Order History
Making Changes To An Existing Order
Satisfaction Guarantee

PLACING AN ORDER

Everything and anything you could want to know about placing an order!

Navigating Hotcards.com
Proofs
Accepted Payment Methods
File Prep Templates
23 Hour Turnaround
Order Shipping & Pick Up Options
Upload Help
Turnaround Time
Privacy Policy
Stocks and Coatings
The Hotcards Print Method
Lowest Price Guarantee
Additional Finishing Options
Green Printing
Terms of Use

We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.

Submitting Your Own Design
CMYK vs. RGB vs. PMS
Hire a Hotcards Designer

DIRECT MAIL

Checkout these options for more information on mailing your postcards or brochures through Hotcards!

Postage & Addressing
Submitting a Mailing List
Mailing Turnaround Time
Purchasing a Mailing List
Adding Mailing to an Order
Design Requirements

APPAREL AND PROMO

Checkout these options for more information on your Apparel and Promo Order Through Hotcards!

Apparel Print Templates
What File Types can I submit for Apparel and Promo Orders?
Can you help with my design?
Protected Imagery
What Is Process Printing?
How can I print designs with photos?
Specialty Inks
How do I access my saved designs?
How is my price calculated?
Can I get a sample?
How do I order my design with different products, colors or styles?
What happens after my order is placed?
Important design review information
Keeping your order on schedule
Image redraw and recreation
Resolution and DPI for Apparel and Promotional Products Orders
When will I recieve my Apparel or Promo Order?
Turnaround time
Next day Promo Orders
Can I supply my own garments or promo products for printing?
How many ink colors will I need to reproduce my image?
What is your maximum size for apparel printing?
Can I print sizing and care instructions on the inside collar of my garment?
Where can I find a sizing chart for a garment?