Turn Around Time
Turnaround time refers to the print production timeline (in business days) before your order is completed and ready for pickup (or to ship out) - and does not factor in any shipping times.
Our standard turnaround time for each product differs. We have a daily 2:00pm EST cut-off time for approval on all products. Any orders approved after our 2:00pm EST submission deadline will not be processed for production until the following business day. Orders scheduled for pickup will be ready after 3:00pm EST the day they are due. Turnaround times can be affected by finishing options, design services, custom orders, and direct mail selections - so be sure to always reference the “Ready to ship/ pickup date” displayed in our HotPrice tool before checking out.
Need something EVEN faster than our website shows you? We can probably do it! Contact our Customer Obsession Team to get a quote today!
Need help using our site?
Everything you need to know about setting up and using your Hotcards account
MY HOTCARDS ORDERS
All the behind the scene details about pre-existing orders
PLACING AN ORDER
Everything and anything you could want to know about placing an order!
We need a design to print. Whether it’s your own press ready file or a custom piece created by the Hotcards design team, you choose! All designs should be submitted as high resolution files with proper bleed and margins.
Checkout these options for more information on mailing your postcards or brochures through Hotcards!
APPAREL AND PROMO
Checkout these options for more information on your Apparel and Promo Order Through Hotcards!
- Apparel Print Templates
- What File Types can I submit for Apparel and Promo Orders?
- Can you help with my design?
- Protected Imagery
- What Is Process Printing?
- How can I print designs with photos?
- Specialty Inks
- How do I access my saved designs?
- How is my price calculated?
- Can I get a sample?
- How do I order my design with different products, colors or styles?
- What happens after my order is placed?
- Important design review information
- Keeping your order on schedule
- Image redraw and recreation
- Resolution and DPI for Apparel and Promotional Products Orders
- When will I recieve my Apparel or Promo Order?
- Turnaround time
- Next day Promo Orders
- Can I supply my own garments or promo products for printing?
- How many ink colors will I need to reproduce my image?
- What is your maximum size for apparel printing?
- Can I print sizing and care instructions on the inside collar of my garment?
- Where can I find a sizing chart for a garment?